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Returns

Returns

Lone CBD offers a 30-day money-back guarantee.

If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, you will need to pay return shipping and handling. All refunds/exchanges are subject to review, provided at the discretion of Lone CBD.

How much time will I have to make a return claim?

You have 30 days from your purchase date to make a return. Lone CBD offers all customers a 100% Satisfaction Guarantee.

How do I return my Lone CBD order?

Lone CBD orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service. Returns can be mailed or sent from any USPS shipping location.

Can I request a refund?

Yes, you can request a refund within 30 days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Lone CBD products. You will be required to pay return shipping and handling.

Where can I take my Lone CBD order to be returned?

You can take your Lone CBD order to your nearest USPS shipping location. If you purchased a Lone CBD product from a retail location, please follow the store’s return policy.

How long does it take to receive a refund?

It may take up to 3 to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

I have an autoship subscription plan with Lone CBD, can I cancel my subscription?

You may cancel your subscription at any time through the account page. Simply click the subscriptions tab, click the view button on the subscription you wish to cancel, and then hit the cancel button. Your card will no longer automatically be billed and you will no longer have products automatically shipped to you.

Can I speak directly to someone at Lone CBD about returns and refunds?

You can speak with our customer service team directly at 1-213-547-9607 for questions or concerns about returns and refunds, or you can email us at contact@lonecbd.com.

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FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.

*THC-free is defined as undetectable at the lowest level which can be consistently detected using valid scientific analytical tools.

This product is not for use by or for sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A doctor’s advice should be sought before using this and any supplemental dietary product.

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1These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease

Our Return Policy:

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.
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